Privacy & Terms

Privacy

We believe all personal information should be kept private and confidential. Period. We do not rent or sell your personal data to anyone and we never will. We’ve taken every precaution to prevent outside sources from acquiring any portion of your personal information.  Any personal information you provide to us on our web site is maintained in private files on our secure Web server and our internal systems. We collect information when you register or update your account, log-in, place an order, opt-in to receive our emails, and shop online in an order to provide you better service. We use this information to process and track your order and contact you via email or phone if we have any questions or concerns regarding your order. When you provide an email address during checkout, you will also receive order and shipping confirmation emails.

You do not even have to have an account to make a purchase, but having one is to your advantage in that we can provide you better service, and should you opt to receive our mailings, to let you know of any upcoming specials or new products.

Security

We accept Visa, Mastercard, and Discovery credit cards. Is it safe to use my credit card for purchases? Definitely! You can safely enter your credit card number via our secure server, which encrypts all submitted information. Your sensitive and personal data is protected by an advanced encryption technology. This means that your credit card number and personal information is scrambled during the transaction process so that it cannot be read over the Internet.

And if you’re wondering about cookies and do we use them – cookies are bits of information that we automatically store on your computer if your computer accepts cookies. Cookies do not contain any personally identifiable information such as your name, address or any financial information on your computer. We use cookies to recognize you and your preferences to make shopping easier and provide you with a customized experience on our website. Cookies also let the shopping cart software remember what’s in your cart (or what you take back out) during your shopping experience as you wander through our store – so do take your time and enjoy yourself!

We do not keep your credit card information and do not have access to it after the transaction is complete. The truth is, you’re safer shopping online with Dutch Haven Online Store than you are using your credit card at the mall, and even better, you don’t have to leave home.

Shipping

Dutch Haven is not responsible for lost, misdirected, or returned packages due to incomplete or incorrect addresses. Please be sure to include any applicable apartment or suite numbers when ordering.